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Looking for a career in Europe? Visit the AbeBooks.co.uk career page.
Current Postings
Customer Support Representative I
At AbeBooks.com, our mission is to help people find and buy any book from any bookseller anywhere. We are the world’s largest online marketplace for books with more than 110 million new, used, rare, and out-of-print books listed for sale by more than 13,500 independent booksellers in 53 countries. Founded 10 years ago, Abebooks is a private company based in Victoria, BC, with offices also in Germany, Spain and USA. A true Internet success story, AbeBooks aims to deliver excellence through value, findability, simplicity and trust.
We are growing again! If you have a passion for excellent customer support and you thrive in a fast paced high-tech environment, Abebooks.com wants to talk to you!
We are looking for a dynamic individual to join our Customer Support department. You love helping people, investigating issues, and want to provide first contact resolution for every customer. You will provide quality phone and e-mail support services to external and internal customers. Excellent communication skills and the ability to work with an often-demanding clientele are necessary. This includes the ability for prompt decision-making and the promotion of world-class Customer Support.
The position is available immediately offering a competitive salary, benefits and a unique learning environment.
Responsibilities
- Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving incoming e-mail, telephone support requests
- Continuously build and maintain a comprehensive knowledge of issues related to Customer account management; file conversions, hardware, software, networking, and other computer and Internet-related technologies;
- Investigate and document Web site problems and Customer issues; prioritize own tasks based on severity and importance
- Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines;
- Communicate with clients and staff in a clear and thorough manner, both verbally and in writing, using a proactive, professional, and Customer Focused approach
- Act on opportunities to help Customers buy and sell more books;
- Make every attempt to meet or exceed Customer expectations;
- Follow the Customer Support Representative Job Standards provided to you, and;
- Any other duties as may be assigned to you by ABEBOOKS from time to time.
Qualifications
- A minimum 2 years post-secondary education.
- A minimum of 1 year work experience in a customer-oriented environment
- Adaptable Customer Service skills with the proven ability to handle challenging Customers and achieve customer satisfaction wherever possible.
- Excellent communication and organizational skills, including proven ability to multitask effectively under self-direction
- Proven decision making skills.
- Technical aptitude for troubleshooting
- Intermediate technical knowledge of E-commerce, and PC operating systems
- Tutoring or training experience is an asset.
- Excellent typing skills
If you are looking for a challenging career, e-mail an application letter with detailed resume, including references, to hr@abebooks.com or fax to 475-6014 ATTENTION: HR. Please quote the Position Title in the Subject line of your email.
Thank you for your interest in AbeBooks!
Intermediate Java Developer
At AbeBooks.com, our mission is to help people find and buy any book from any bookseller anywhere. We aim to deliver excellence through value, findability, simplicity and trust.
Working in the Systems group at Abebooks.com you will be responsible for developing the software that runs the world’s largest online bookstore. You have experience programming in successful Java teams as well as strong design skills, and are comfortable with both traditional client-server architectures and more modern service-oriented architectures. You have built web-based Java applications, but you have also have experience with Java outside of J2EE. You love technology and make it a point of pride to keep up on current development trends.
Must Have
- Relevant university degree and/or 2+ years work experience in software engineering
- Strong communication skills both written and verbal.
- 2+ years Java programming experience with solid J2EE focus.
- Strong OO Design Skills.
- Experience with Java IDE such as Jbuilder, Eclipse, IntelliJ or similar.
- Excellent problem solving and analytical skills.
- Experience with a unit testing framework such as JUnit.
Should Have
- Familiarity with JBoss, Velocity, Hibernate, Struts, Spring, Ant, Cruisecontrol, Maven and/or other large open source projects
- Familiarity with DWR, Prototype, Dojo, and/or other prominent Ajax toolkits.
- Advanced knowledge of SQL
- Working knowledge of highly available, highly scalable enterprise architectures (including JMS, messaging, web services, and service-oriented architectures)
- Experience using Agile development methodologies such as XP, User Stories, and Scrum.
- Strong understanding of test-driven and test-first development.
- Experience with concurrency and multi-threaded Java applications.
- Experience writing internationalized code.
Please direct all resumes to hr@abebooks.com or fax to Attention: Human Resources, 250- 475-6014.
We appreciate your interest in AbeBooks!
Product Manager - AbeBooks.com
Did you ever think of books as high-tech?
Are you exceptionally analytical and creative, and ready to help grow AbeBooks’ existing and new business initiatives? Are you visionary and entrepreneurial, able to identify and drive new growth opportunities? Do you have great interpersonal and communication skills, and can you drive projects through to completion by building consensus?
If so, you should consider growing your career in product management at AbeBooks, the world’s largest online marketplace for books, with over 100 million new, used, rare and out-of-print books listed by over 13,500 sellers.
Candidates must have a demonstrated track record of successfully leading cross-functional teams to launch quality products. They must be comfortable within a fast-paced, innovative environment.
AbeBooks is looking for a unique person who can step in immediately and provide product direction and business leadership to drive results. If you are able to independently manage multiple projects and deliver high-quality results, then you are the person for us.
Responsibilities
- Defining the product strategy
- Developing product specific business cases, recommendations and requirements
- Prioritizing product requirements and making trade-offs within the product development process
- Tracking performance metrics of current products and services
- Driving and applying research about the consumer, category and competition to product and business decisions
- Engaging with partners and customers to drive product plans and requirements
- Working within cross-functional teams to help define and drive innovative product strategies
- Leading a wide variety of projects, including new product analysis and development, profit and loss forecasting, industry analysis and building alliances
- Owning the product throughout its life cycle, including gathering product requirements, defining product vision, creating and testing design concepts, and working closely with engineering to implement and iterate
Qualifications
The successful candidate will have at least 3 years of experience in product management, preferably in a software or web service company. Experience managing technical projects and the ability to work with agile teams and influence their decision-making are key requirements. You should be highly organized, and have excellent interpersonal skills and an affinity for technology. You’ll have demonstrable experience in identifying new business opportunities and in developing and implementing plans that capitalize on these opportunities. All candidates must have a BA or BS; an MBA is highly desired; a degree in a CS field is a huge plus. You must be proficient in a variety of analytical tools and have an excellent understanding of ecommerce metrics.
If you are looking for a challenging career, please e-mail an application letter with detailed resume, including references, to hr@abebooks.com. Quote the Position Title in the Subject line of your email.
We appreciate your interest in AbeBooks.com!
Production DBA
Did you ever think of books as high-tech?
Come to beautiful Victoria, British Columbia and join our dynamic development team at one of Canada’s Top 100 employers.
At AbeBooks.com, our mission is to help people find and buy any book from any bookseller anywhere. We are the world’s largest online marketplace for books with more than 110 million new, used, rare, and out-of-print books listed for sale by more than 13,500 independent booksellers in 53 countries. Founded 10 years ago, AbeBooks is a private company based in Victoria, BC, with offices also in Germany, Spain and the USA. A true Internet success story, AbeBooks is rated in the Top 100 Internet Retailers in North America for 2006.
As a Production DBA with AbeBooks your will be a key Member of the Systems Database Group responsible for providing overall database development and support.
Responsible for providing day-to-day support and maintenance for key Oracle databases and services of our enterprise application platform:
- Responsible for investigating potential database related issues; some urgent occurrences may require you to be available via a blackberry when needed
- Monitor database events and proactively optimize system performance
- Work with the db and operations teams to automate reactive procedures where possible, and to promote rapid response to known db related issues
- Work with other teams to promote changes to production and other environments
- Accountable for maintaining database configurations in compliance with established best practices
- Oversee data fixes for business issues or to address application issues
- Accountable for proper backup and disaster recovery procedures
- Work in conjunction with other operations, application development, and business groups to understand functionality, scalability, performance, security, and integration requirements from the database perspective
- Develop and maintain an in depth understanding of the database architecture and the general application functionality used to maintain data integrity
We offer a competitive salary, a comprehensive benefit package and a challenging, learning environment where an individual can make a significant contribution.
Qualifications
Must Have:
- 3-5 years experience in Oracle 9i/10g
- Good Database Administration skills - Oracle RAC and Data Guard/Standby databases
- Database design, logical, physical, Database version control, installation, archiving, and upgrading
- Linux, Unix, Windows Server
- Strong communication skills and good team player
- Good understanding of client/server concepts and methodologies
- Bachelor of Computer Science or equivalent
Nice to have:
- Oracle certification – 9i/10g
- PL/SQL
- Oracle Streams
- TDD and Agile mind set
- Experience with DB2, MS-SQL, MySQL
- JDBC
- DAO mapping apis e.g. Ibatis, Hibernate
- Data Warehousing and OLAP
- Exposure to .Net or Java , and Perl or any other scripting languages
Please direct all resumes to hr@AbeBooks.com or fax to Attention: Human Resources, 250- 475-6014.
We appreciate your interest in AbeBooks!
Operating Systems Administrator
We are looking for a dynamic individual to join our Systems department.
As a member of our Systems group you will join our team in providing
UNIX systems administration and support in our highly available mission
critical environment.
The position is available immediately offering a competitive salary,
excellent benefits and learning environment.
Responsibilities
- Perform all operational and administrative activities for system
management including diagnosing/troubleshooting complex problems.
- Identify and solve issues in a fast-paced atmosphere.
- Network and user administration.
- Administration and support of hardware and software.
- Effectively monitor performance of systems and make recommendations
for improvement of enterprise applications.
- On-call, via pager, first response monitor for website and batch
problems on a rotating basis with other Operations personnel, on-call
rate adjustment provided
Qualifications
- Experience with Apache web server configuration
Experience with JAVA and Tomcat application servers Familiarity
with Cisco network hardware, IOS and standard network protocol principals
and functions
- Extensive experience in administering Unix Systems. This includes
installation, patch installation, disk configuration, network configuration,
and familiarity with all of the standard UNIX tools.
- Should be thoroughly familiar with internet protocols and configuration
of servers that support them: HTTP, FTP, POP, SENDMAIL, DNS, NFS,
SMB, SSH.
- Experience with shell and PERL scripting for the purpose of systems
administration.
- Experience with different type of RAID configurations and advanced
file system managers.
- Experience with virtualization technologies in a production environment
(VMware and Xen).
- Experience with backup technologies and methodologies (Veritas
NetBackup, file replication).
- Experience working in a “lights out” environment
- University or college degree in Computer Science or Technology with
at least four years experience in UNIX Systems administration in a
mission-critical 24 x 7x 365 server environment
Configuration Management Engineer/IT Specialist
Reporting to the Operations Manager within the Systems group at AbeBooks, you will be involved with enhancing and introducing alternative effective configuration management techniques, tools, libraries and infrastructure for effective automated software project builds and deployment.
AbeBooks is seeking a Configuration Management/IT professional with proven technical expertise in software and hardware configuration management. You have 2 yrs experience working with state of the art automated build and deployment environments. You are accustom to a fast pace product release cycle and thrive in situations that draw upon your positive, problem solving approach in day-to-day work. You have demonstrated the ability to serve up configuration management solutions that meet development and quality assurance needs for effective configuration item version control and release management.
Requirements for this Position
- SCM Must Haves:
- Experience with automated SCM build(s), continuous build integration, verification and deployment process using tools such as Cruise Control, Anthill Pro, Ant, Maven or similar
- Promotion models, Branching strategies background and experience
- Extensive Documentation and Training Experience
- Third Party Compliance Experience (e.g. external API and tools integration)
- Process engineering background and experience (designing/developing SCM/HCM plans and associated procedures/instructions)
- Experience with Version Control tools (e.g. Ideally Subversion and Starteam,)
- Experience with Scripting languages (shell script, perl or similar)
- Understanding of Apache, Tomcat
- IT Must Haves:
- System support and administration experience
- IT Lab management knowledge and experience
- OS Experience (Windows, Linux, Solaris)
- Understanding of Networking and IT Infrastructure (e.g. TCP/IP, LAN, WAN, NAS, SAN, Samba, NFS)
- Other Must Haves:
- BS Computer science or related major
- Excellent problem solving and analytical skills
- Good communication skills
- A Strong Team Player
- Nice to Have:
- Solaris, Linux Software Packaging and install experience
- Development experience and knowledge using Java, XML
- Continuous Integration Tools and technologies such as Continuum, Fisheye, Crucible
- Understanding of Virtual environment management e.g. VMWare
- 3rd Party Technology experience – Sonic, Endeca, Coherence
- RDBMS Knowledge(Oracle, or similar SQL Server, MySQL)
- Understanding of Clustering, Load Balancing
- Working knowledge of the software development life cycle and requirements/project management processes (e.g. Agile Methodologies XP/Scrum/TDD, User Stories, Providing Estimates on work efforts)
- Wiki environment tool experience using Confluence or similar
- Issue Tracking tool experience using Jira or similar
- Agile Project management tool experience using VersionOne or similar
If you are looking for a challenging career, please e-mail a detailed resume to hr@abebooks.com. Quote the position title in the Subject line of your email.
We appreciate your interest in AbeBooks!
Network Administrator
Did you ever think of books as high-tech?
Do you love technology? Do you have great interpersonal and communication skills, and thrive in a fast paced e-commerce environment?
If so, you should consider growing your career in network administration at AbeBooks, the world’s largest online marketplace for books, with over 110 million new, used, rare and out-of-print books listed by over 13,500 sellers.
We are looking for a responsible individual to provide all administration functions for network management including installation, diagnostics, support, and configuration.
Responsibilities
- Perform all operational and administrative activities for network management including diagnosing/troubleshooting complex problems.
- Maintain production LAN & WAN IP network infrastructure for a 24x7 web based company.
- Identify and solve issues in a fast-paced atmosphere.
- Administration and support of network hardware and software.
- Effectively monitor performance of network infrastructure and make recommendations for improvements.
Qualifications
- University or college degree in Computer Science or Technology with at least two years experience in network administration in a mission-critical 24 x 7 x 365 network environment.
- Experience with DNS administration including DNS tables and related software: Cisco CSS; Bind 9.2.2; and Win2k.
- Experience with load balancing, related hardware and maintenance tasks: Cisco 11503 series CSS; configure load balanced groups and content rules; VLAN & interface configuration; and monitoring traffic flow & error logs.
- Experience with Network switching (Layer 2, + 3) and related hardware: Cisco; Extreme Networks; HP; Dell; Dlink.
- Network maintenance tasks: cabling; rack installation; switch port assignment; VLAN configuration; monitoring for connectivity problems.
- Experience with firewalls, related hardware, and maintenance tasks: Cisco PIX 520, 525, 506; access lists; VPN changes; static external IP assignments; monitoring firewall logs; and intrusion detection.
- Experience monitoring website & network hardware including: maintaining site dashboard for network infrastructure; responding to on-call pages one week every month; on-call application server support.
- Experience with network security including network application patching.
- Experience with installation, configuration, and monitoring of Linux, Solaris, and Win2k systems.
- Experience with Border Gateway Protocol (BGP) implementation and administration.
If you are looking for a challenging career, please e-mail a detailed resume to hr@abebooks.com. Quote the position title in the Subject line of your email.
We appreciate your interest in AbeBooks!
International Opportunities at AbeBooks
Looking for a career overseas? Visit our international career pages:
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